Court Clerk (Clerk’s Office)
Job Description
At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life.
Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer.
Posting Expires: February 12, 2024
Salary: $40,019/annually
PURPOSE OF JOB:
The purpose of this position is to provide quality customer care experience for those visiting the court. Incumbents in this position work as part of a team which interacts with various other court teams, the public, judges, and related criminal justice agencies to ensure a positive resolution of customer service issues. Duties include, but are not limited to: proactively obtaining resolutions to visitor concerns; conducting research and retrieving or files and other legal documents; processing court case information; and identifying and executing opportunities to improve customer experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Incumbent may perform other duties not articulated in this job description as determined by the court administrator, deputy court administrator and/or court operations manager.
• Answering inquiries from the general public and governmental agencies regarding court procedures, court appearances and case resolution;
• Resolving general and complex customer service issues requiring research using various records and resources;
• Acting as liaison on behalf of visitors with other governmental entities as needed including the Department of Driver Services;
• Entering case information and updating the case management system as necessary;
• Maintaining information files and processing paperwork as necessary;
• Corresponding with the general public and governmental agencies via phone, fax, e-mail as needed;
• Reviewing and distributing mailings related to court cases as well as general mail for the court.
KNOWLEDGE OF JOB:
Has strong face-to-face customer service and phone etiquette skills. Is able to work with all types of personalities demonstrating a calm, patient and hospitable demeanor on a daily basis. Is able to communicate in a confident and energetic manner. Is able to display an approachable disposition. Is capable of handling and successfully completing multiple, sometimes conflicting, tasks. Is solution-focused and demonstrates the ability to identify and solve standard problems and refer more complex issues to appropriate staff. Is able to research and problem-solve using basic internal and external network resources (documentation and internet). Is proficient with basic productivity software, such as the Microsoft Office suite of applications (Word, Excel, and Outlook). Has the ability to establish and maintain constructive working relationships with coworkers as well as representatives of other departments and agencies. Has general knowledge of the procedures and clerical duties as they pertain to the operation of a court. Has the ability to compile, organize, prepare and maintain an assortment of records, reports and information in an effective manner and according to court operations and regulations. Has good knowledge of the terminology used within the court system. Has the ability to communicate effectively with judges, supervisors, other staff members, the general public and other groups involved in activities associated with court operations and law enforcement. Has the ability to use independent judgment in routine and non-routine situations. Has the mathematical ability to handle required calculations. Is able to utilize and understand computer applications and techniques as necessary in the completion of daily assignments. Has the ability to plan, organize and prioritize daily assignments and work activities. Is able to comprehend and apply regulations and procedures of the department. Is capable of working under a minimum degree of stress related to duties that require constant attention to detail and tight deadlines. Has sufficient mobility in order to stand and/or navigate around a building for up to 8 hours per day.
QUALIFICATIONS
STANDARD REQUIREMENTS:
High school diploma or GED required; one or more years of face-to-face customer care experience, preferably in a high-volume hospitality or a judiciary environment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
(ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
Physical Requirements: Must be physically able to operate a variety of job related machines and/or office equipment. Must be able to move or carry job related objects or materials. Physical demand requirements are at levels of those for a moderately active office environment work. Must be able to sit at a desk as needed for extended periods without a break.
Data Conception: Requires the ability to compare and/or judge the readily observable functional, technical, structural, compositional or identifiable characteristics (whether similar to or divert from obvious standards) of data, people, or things.
Interpersonal Communication: Requires the ability to communicate with people to convey or exchange professional information.
Language ability: Requires the ability to read a variety of professional, technical and administrative documentation, directions, instructions, methods and procedures. Requires the ability to produce reports with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to communicate with and before others using correct English.
Intelligence: Requires the ability to learn and understand subject matter principles and techniques; to make independent judgments in absence of supervision within the scope of respective job duties and tasks; to acquire and be able to expound on knowledge of topics related to primary occupation.
Numerical Aptitude: Require the ability to utilize mathematical formulas; add and subtract; multiply and divide totals; determine percentages; determine time and weight; and interpret same as may by appropriate.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
