Billing Representative – Remote

Job Description

Primary Responsibilities:

Handle incoming patient calls and audit the account for accuracy
Assist patients either in person or over the phone regarding their account
Establish payment arrangements with the patient
Post payments received from patients
Handle correspondence received from patients
Work returned mail
Process patient refunds
Must keep up to date on payer contract changes, HIPAA regulations, and other billing/collection issues
Resolves most questions and problems, and refers only the most complex issues to higher levels
Excellent written and oral communication skills needed
This position must maintain a high level of customer service and will need to have knowledge of third-party payer contracts, HIPAA regulations, and the Fair Credit and Reporting Act
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

One year of post-high school education can be substituted/is equivalent to one year of experience.

Required Qualifications:

High School Diploma / GED (or higher)
2+ years of medical collection billing experience
1+ years of call center experience
Working knowledge and understanding of ICD10 and CPT coding – including modifiers
Data Entry skills which include 10-key by touch
Basic computer skills with Microsoft Outlook, Microsoft Word, and Microsoft Excel
Ability to work full-time, Monday – Friday between the hours of 7:45am – 4:15pm PST
Preferred Qualifications:

Bilingual fluency in English and Spanish
Working knowledge of electronic health system software applications; preferably Allscripts Practice Management
Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Telecommuting Requirements:

Reside within Las Vegas, NV
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:

Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
Proficient conflict management skills including the ability to resolve stressful situations
Strong oral and written communication skills
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nevada Residents Only: The hourly range for Nevada residents is $16.00 to $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.