MORTGAGE SUPPORT

Job Description

Position Title: Mortgage Support
Job Type: Full-Time
Classification: Non-Exempt
Salary: $17.00 – $18.00 per hour

Our growing credit union is searching for a detail-oriented team member to provide exceptional service to our members. As a member of this team, your primary responsibility is to serve and satisfy the credit union members. This includes whether your job involves dealing with members directly or providing service to someone who does.

This position requires the employee to provide support while preparing RESPA disclosures. These duties are key to ensuring proper disclosure and meeting regulatory deadlines. Striving to provide excellent member service is employee’s primary goal

ESSENTIAL FUNCTIONS & BASIC DUTIES
Review loan details in loan processing system to ensure all screens are completed.
Follow up on loan documents, mortgages, and title policies for closed First Mortgage loans.
Upon receipt of closing packages, call members or Title Agents to gain any missing documentation for the file.
Verify and check loan documents after the loan closing.
Liaison between PFCU and Cenlar regarding escrow and loan level issues.
Contact insurance companies and taxing authorities as needed.
Must meet departmental minimum standards.
Collect fees and prepare pre-approvals as needed.
Accumulate HMDA information per minimum standard.
Submit monthly reports to manager by third business day of the month.
Process cancelled and denied loans.
Cross-sell Credit Union products.
Provide general information to members regarding credit union products and services.
Attend homebuyer seminars with loan originators as needed.
Ensure department security procedures are adhered to.
Consistently maintain expected level of production.
Resolve various member inquiries through clear and detailed explanations.
Serve as backup to mortgage processor and loan originator regarding conventional and FHA loans.
Serve as back-up to loan department administrator.
Contribute to the team effort by performing all other duties as required.
Thorough knowledge of Encompass system
Knowledge of proper methods of verifying identification via phone.
Knowledge of proper phone etiquette.
Basic knowledge of how to read credit reports.
QUALIFICATIONS
Minimum high school diploma or equivalent.
Employee must register with the NMLS Registry as required by the S.A.F.E. Act.
Mortgage processing experience preferred.
Minimum 1 year of customer service experience, preferably in a financial institution.
Have a solid understanding of mortgage products, guidelines and regulations.
PC proficiency required.
Excellent written and oral communication.
Strong people skills and a knack for problem solving.
Ability to work independently in a fast-paced environment with minimal supervision.
Ability to work evening and weekend hours as required with little or no prior notice.
WHY WORK FOR US…
Retirement Plan: We offer a Pension and 401K plan to help secure our employees’ future.
Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
Employee Amenities: All of our employees are eligible for PTO as well as an on-site gym to keep you healthy.
Community Benefits: It’s not just a job – it’s a community. That’s why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.
Equal Employment Opportunity (EEO)
The Philadelphia Federal Credit Union (“PFCU”) provides Equal Employment Opportunity to qualified persons regardless of race, ethnicity, color, sex, religion, national origin, ancestry, age, sexual orientation, gender identity, disability, veteran status, marital status, familial status, genetic information, domestic or sexual violence victim status or any other status protected by law. PFCU complies with Philadelphia’s Fair Chance Hiring Law. PFCU commits to making reasonable accommodations to applicants with physical or mental disabilities.