LOSS PREVENTION REPRESENTATIVE

Job Description

Our growing credit union is searching for a detail-oriented team member to provide exceptional service to our members. Responsibility includes protecting the credit union’s assets against suspicious and fraudulent activity including, but not limited to checks, cards, accounts and identity theft. Also ensuring the credit union’s professional image is maintained.

WHAT YOU’LL BE DOING…
Answer 200 incoming calls per month and service the member adhering to credit union policies and procedures.
Process card disputes, including but not limited to VISA fraud and non-fraud, ATM (automated Teller Machine) and POS (Point of Sale).
Work account alerts, create cases, and take appropriate action to the account including all 3rd party systems to prevent losses.
Work card payment chargebacks.
Work Fraud Finders for new accounts and shares opened which includes accessing 3rd party systems for research and quality control if warranted.
Process credit disputes received electronically and via mail.
Process CAMS/FICO and Chexsystems notifications.
Process affidavits of forgery.
Complete SARs (Suspicious Activity Reports) when necessary.
Work related reports, including but not limited to, large deposit reports, multiple deposits, and negative shares, placing holds, freezing accounts and performing account maintenance as necessary.
Work with law enforcement and other credit unions when necessary.
Provide back up to other representatives in Collections/Loss Prevention, and other departments when needed.
Actively participate in the coordination and completion of special projects as assigned by the Vice President or Manager.
Contribute to the team effort by performing other duties as required.
Assumes responsibility for related duties as required or assigned.
Stays informed of changes in Collections and Loss Prevention policies, procedures, and related legal requirements.
Completes periodic training/certification to include all policies and Bank Secrecy Act (BSA).
Ensures work area is clean, secure, and well maintained.
WHAT QUALIFICATIONS YOU’LL NEED…
Minimum high school diploma or equivalent.
Minimum 12 months previous customer service and/or working in a financial setting.
Previous collection experience preferred.
Excellent written and verbal communication, telephone, and public relations skills.
Ability to work well independently and is results oriented.
Ability to work well in stressful situations.
Ability to operate related computer applications and other business equipment including calculator, copy machine, printer, telephone, fax.
WHY WORK FOR US…
Retirement Plan: We offer a Pension and 401K plan to help secure our employees’ future.
Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
Employee Amenities: All of our employees are eligible for PTO as well as an on-site gym to keep you healthy.
Community Benefits: It’s not just a job – it’s a community. That’s why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.
Equal Employment Opportunity (EEO)
The Philadelphia Federal Credit Union (“PFCU”) provides Equal Employment Opportunity to qualified persons regardless of race, ethnicity, color, sex, religion, national origin, ancestry, age, sexual orientation, gender identity, disability, veteran status, marital status, familial status, genetic information, domestic or sexual violence victim status or any other status protected by law. PFCU complies with Philadelphia’s Fair Chance Hiring Law. PFCU commits to making reasonable accommodations to applicants with physical or mental disabilities.