CONSUMER LENDING – GENERAL SUPPORT ADMIN

Job Description

Position Title: Consumer Lending – General Support Admin
Job Type: Full-Time
Classification: Non-Exempt
Salary: Starting at $16.00 – $17.00 per hour

As a member of this team, your primary responsibility is to serve and satisfy the credit union members as well as provide phone and administrative support to the Loan Department. This includes whether your job involves dealing with members directly or providing service to someone who does.

Departmental responsibilities are to attain the organization’s goal by providing effective and efficient quality service to the PFCU membership. Patience, tact, honesty, and compassion are essential. Versatility, confidentiality, coolness under fire, and a cooperative spirit are imperative.

WHAT YOU’LL BE DOING…
Assist loan processors with in- and outbound calls by answering member questions and verifying information is received and status calls regarding loan applications.
Take loan applications as needed.
Provide member service to all members and cross-sell credit union products/services when   applicable.
Schedule loan closing appointments as needed.
Disburse loans to member accounts and mail any loan checks via overnight delivery.
Complete credit research requests as needed.
Adhere to all department related policies, procedures and federal compliance regulations.
Comply with credit union policies in accordance with security and operational control requirements.
Serve as back-up for the Loan Servicer Job Functions.
Efficiently process new loan products and prepare applications for review as backup.
File supporting documents into loan applications as received through email, fax and mail
Mail distribution and UPS delivery daily.
Prepare reports as needed for Management.
Complete periodic training/certification for, but not limited to, Bank Secrecy Act (BSA) and lending regulations as assigned.
Perform notary services.
Support PFCU productivity and efficiency by performing any other duties as assigned or required.
WHAT QUALIFICATIONS YOU’LL NEED…
Minimum high school diploma or equivalent.
Previous financial and or member service experience is desired.
Ability to handle multiple priorities in a fast-paced environment.
Ability to effectively handle conflict and resolve problems.
Excellent written and oral communication skills required.
Must be attentive and detailed oriented.
PC proficiency required.
Experience with Microsoft Word and Excel preferred.
Knowledge of proper telephone etiquette.
Excellent verbal and written communication skills.
Employee must register with the NMLS Registry as required by the S.A.F.E. Act.
WHY WORK FOR US…
Retirement Plan: We offer a Pension and 401K plan to help secure our employees’ future.
Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
Employee Amenities: All of our employees are eligible for PTO.
Community Benefits: It’s not just a job – it’s a community. That’s why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.
EQUAL EMPLOYMENT OPPORTUNITY (EEO)
The Philadelphia Federal Credit Union (“PFCU”) provides Equal Employment Opportunity to qualified persons regardless of race, ethnicity, color, sex, religion, national origin, ancestry, age, sexual orientation, gender identity, disability, veteran status, marital status, familial status, genetic information, domestic or sexual violence victim status or any other status protected by law. PFCU complies with Philadelphia’s Fair Chance Hiring Law. PFCU commits to making reasonable accommodations to applicants with physical or mental disabilities.