COLLECTOR

Job Description

As a member of the Collections Department, you will be responsible for performing collection activities associated with various delinquent accounts.  You will review delinquent accounts, determine probable reasons for account status, and contact members to resolve the delinquencies. You should possess the ability to utilize various techniques, as circumstances indicate, to promptly collect on delinquent accounts.  A primary responsibility is to ensure the credit union’s professional image is maintained.

WHAT YOU’LL BE DOING…
Assumes responsibility for the effective and professional performance of collections functions.
Makes early contact with members to collect and keep them informed of account status.
Works and collects on all loan types including negative shares and third party loans.
Makes a minimum of 100 outbound collection calls per day and notates the accounts.
Follows up on delinquent accounts by telephone, personal contact, skip tracing and correspondence to secure a satisfactory resolution to the financial problem.
Discusses possible financial arrangements, informs members of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements.
Continues to collect until the account becomes a legal account,  write-off, or bankruptcy.
Utilizes effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation.
Calms irate members and answers questions and complaints relevant to Department functions.
Determines reasons for delinquencies and works toward permanent solutions.
Minimizes losses by early actions.
Utilizes further appropriate collection methods if initial attempts do not secure required payment.
Recommends extensions/rolls, deferrals, delinquency workouts and financial counseling.
Work with third parties including debt management companies, insurance companies, local/state offices,  and collection agents to resolve account issues.
Refer accounts to Recovery Specialist, Bankruptcy/Foreclosure, Loss Prevention, ODP Administrator and management when necessary.
Process telephone payments.
Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant.
Assists with answering incoming calls as needed and participates in special projects or other duties as required as assigned by the Vice President or Manager.
Assumes responsibility for ensuring that professional business relations are established and maintained with members, employees and external contacts.
Maintains the Company’s professional reputation throughout collections operations and in all contacts with members.
Maintains confidentiality.
Develops contacts with other financial institutions.  Uses shared information to effectively minimize Company losses.
Assists co-workers, other departments/employees and management as needed.
Assumes responsibility for related duties as required or assigned.Stays informed of changes in collections policies, procedures, and related legal requirements.
Completes periodic traning/certification to include all policies and Bank Secrecy Act (BSA).
Ensures work area is clean, secure, and well maintained.
QUALIFICATIONS
Minimum high school diploma or equivalent.
1-2 years’ experience providing or selling financial services or related experience.
Excellent written and verbal communication, telephone, and public relations skills.
Ability to work well independently and is results oriented.
Ability to work well in stressful situations.
Ability to operate related computer applications and other business equipment including calculator, copy machine, printer, telephone, fax.
WHY WORK FOR US…
Retirement Plan: We offer a Pension and 401K plan to help secure our employees’ future.
Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
Employee Amenities: All of our employees are eligible for PTO.
Community Benefits: It’s not just a job – it’s a community. That’s why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.
EQUAL EMPLOYMENT OPPORTUNITY (EEO)
The Philadelphia Federal Credit Union (“PFCU”) provides Equal Employment Opportunity to qualified persons regardless of race, ethnicity, color, sex, religion, national origin, ancestry, age, sexual orientation, gender identity, disability, veteran status, marital status, familial status, genetic information, domestic or sexual violence victim status or any other status protected by law. PFCU complies with Philadelphia’s Fair Chance Hiring Law. PFCU commits to making reasonable accommodations to applicants with physical or mental disabilities.