Manager Financial Counseling

Job Description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life’s work?

Department:

Otorhinolaryngology

Location: Philadelphia
Summary:

The Manager of Financial Counseling directs and coordinates all daily operations within the Financial Counseling, Patient Financial Advocacy and the Hospital Cashier divisions within the Hospital of the University of Pennsylvania (HUP) and the Clinical Practices of the University of Pennsylvania (CPUP). The Manager oversees and is responsible for all aspects of the Revenue Cycle activities within these areas which have direct impact on the financial outcome of Penn Medicine’s Revenue Cycle Key Performance Indicators (KPIs).
Responsibilities:

Manages the daily operations of the Financial Counseling, Patient Financial Advocacy and Hospital Cashier divisions within the HUP/CPUP Revenue Cycle Department.
Develops, manages and tracks departmental processes and reports to ensure the Revenue Cycle’s KPI benchmarks are being met.
Drives standardization efforts in accordance with the organization’s mission.
Reviews departmental policies and procedures on a regular basis and makes updates as needed, focusing on continuous process improvement.
Manages staff; interviews, hires, assigns and directs work, appraises staff performance with rewards and discipline, addresses complaints and resolves issues that may arise, and acts as a mentor for department staff.
Assists in the development of the operational budget and manages within the budget; monitors and controls expenses in support of departmental’ s financial goals.
Assists in managing relationships with internal and external customers (i.e. vendors, hospital and practice departments, county assistance liaisons, etc.)
Assist the department in achieving and maintaining the Hospital’s Candidate for Billing (CFB) daily goal.
Credentials:

Education or Equivalent Experience:

Bachelor of Arts or Science (Required)
3+ years Revenue Cycle Setting. 5+ years Supervisory/Management Role preferred. AAHAM Revenue Cycle Certification preferred
H.S. Diploma/GED (Required)
10+ years Revenue Cycle Setting 5+ years Supervisory/Management Role preferred AAHAM Revenue Cycle Certification preferred

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life’s Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.