Safety Analyst
Job Description
This position is going to be with the Microsoft Business Operations Team in Reno, Nevada, Charlotte, North Carolina, USA. This job requires individuals to work at the office location (on-site only).
Microsoft Business Process Outsourcing and AI Operations (BPO & AIO) is responsible for the contracting, performance management, and continuous improvement execution activities for all outsourced global service providers supporting a wide range of business units within Microsoft. Our Mission is to be trusted advisors who anticipate and operationally execute on Business Process and opportunities delivering value to both Microsoft and our Customers.
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations – and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.
We make doing business with Microsoft easy
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
By applying to this role, you will be considered for multiple opportunities within Microsoft across the United States including locations only where the role is posted.
Responsibilities
Do you want to help make Microsoft products better?
The Safety Analyst investigates content against usage policies, identifies misuse and high-stakes usage scenarios to train and improve Microsoft’s AI products and services. The Safety Analyst will use language, cultural knowledge or humanities backgrounds to capture the human “ground truth”. In this role you will be the foundation of the Microsoft teams responsible for driving machine learning and high AI technology enabling Microsoft’s customers to solve real business solutions. Join our team and use your background and expertise to continue delivering impact to Microsoft.
The Safety Analyst responsibilities include:
Investigate and deep dive into computer coding or language scenarios to understand behaviors to refine the algorithms and identify misuse. Examples may include malicious code, offensive language, or illegal content.
Investigate flagged instances to understand if the activity performed violates policy.
Go through content, extract information, find patterns in how the models are behaving. Analyze findings, develop, test, and communicate recommendations.
Use your linguistic and/or humanities expertise test impact of recommendations of policy and/or filtering changes.
Collaborate with team members on day-to-day problem solving, reporting on trends/analysis findings and projects assigned by managers.
• Safety Analyst may come across offensive and mature material and will be required to work with this type of content to help train our AI models for the protection of Microsoft’s customers.
Qualifications
Basic Qualifications:
Bachelor’s Degree in Business, Operations, Finance or related field AND 2+ years work experience in program management, process management, process improvement
OR equivalent experience.
Preferred Qualifications:
Academic or real-word experience in: Linguistics, Computational Linguistics, History, Art/Music Education, Medicine, Legal/Paralegal, Journalism, Behavioral Psychology or Education.
Background or experience in security, incident detection and response
Aptitude for data analysis
Expert in human languages and/or cultures
Proficient in multiple languages
Experience with database querying or regex/pattern authoring
Ability to have fun at work while bringing your authentic self
Great attention to detail
Good computer skills
Curious and a quick learner
Relevant certifications
These jobs require individuals to work at the office location.
Business Program Management IC2 – The typical base pay range for this role across the U.S. is USD $64,800 – $115,600 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $86,400 – $129,600 per year.
Business Program Management IC3 – The typical base pay range for this role across the U.S. is USD $72,800 – $144,000 per year.There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $95,100 – $157,900 per year.
Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range above reflects the potential base pay across the U.S. for this role (except as noted below); the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 10 scheduled paid holidays, and up to 80 hours Holistic Health Time Off. Additionally, hourly/non-exempt employees accrue up to 120 hours paid vacation time, and salaried/exempt employees have Discretionary Time Off (DTO).
Our Commitment to Pay Equity
We are committed to the principle of pay equity – paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. ( https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report )
Understanding Roles at Microsoft
The top of this page displays the role for which the base pay ranges apply – Business Program Management IC2, Business Program Management IC3.
The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts – the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role – a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
