Market Trainer- LA Frogtown (Roastery)
Job Description
The Market Coffee Trainer is responsible for educating and instilling the values of deliciousness and beverage integrity in our baristas and top-tier wholesale accounts. They are a communal ambassador for our coffee products and are actively involved in the La Colombe culture and community. The trainer works collaboratively with La Colombe Cafe Managers and Baristas in their region to assure consistent beverage quality/customer experience across all markets.
PEOPLE & CULTURE Communicate proactively, professionally, and positively with the team and guests. Train baristas to lead the industry in standards of drink preparation, customer service, consistency, cleanliness, and efficiency. Collaborate and coordinate with the wholesale team to assure efficient use of the designated training lab or training areas. Identify and escalate any potential issues relating to our baristas either to Cafe Management or Human Resources. Serve as an inspirational leader figure to our cafe teams.
RETAIL OPERATIONS Assist in the opening of new cafes in the market. Spend time on bar as needed/instructed. Utilize La Colombe protocols in training, follow-ups, and cafe visits. Work closely with the training manager and national manager of training and Cafe Managers to promote La Colombe coffees within our retail locations. Carry out continuing audits on all aspects of drink preparation and customer service at La Colombe Cafes. Collaborate with the technical department to achieve quality control from a technical perspective (calibration, water quality, TDS measurements, etc.) Collect and catalog data, review trends and report to ensure proper/consistent brewing across the market.
EDUCATION Inspires and educates our barista population through our core coffee curriculum which guides baristas through the history of coffee and La Colombe’s role therein. Proficient in coffee knowledge, brewing, and machine maintenance. Consistently seeking to develop those skills and share new and efficient practices. Sharing knowledge and feedback with baristas and managers while on bar during quality control checks. Ensure all baristas have completed training in accordance with our One Dove Program and that feedback is captured in a timely fashion. Scheduling cuppings, training, and other events open to the public. Encourage elective education.
PROGRAM DEVELOPMENT Attend weekly, monthly, and quarterly meetings. Maintain regular and open dialogue regarding the program with the Training Manager and National Manager of Training. Provide regular feedback on how to enhance and improve the program. Participate in yearly revisions to the training guides. Regularly assist in the identification and personal development of Baristas, Supervisors, and Cafe Managers. Represent La Colombe in a professional way at industry events and conferences.
