Manager of Workforce Planning & Analytics

Job Description

We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.

We are seeking a strategic leader to lead and optimize store performance through the ownership and continuous improvement of our Work Force Management, forecasting, budgeting and reporting programs.  This leader will act as a key liaison between the corporate and field organization to assess labor standards, payroll funding and programs to drive efficiency and productivity within the stores organization while also focusing on delivering a great experience for our field leaders and guides.  The role will be based out of our headquarters in Freeport Maine and will require the candidate to be located in Maine or relocate to Maine

Position Purpose: This role provides strategic direction and oversight to the planning, scheduling and labor management functions within L.L.Bean Retail and Outlet Stores. This person will be responsible for leading the Workforce Management strategy, labor processes, continuous improvement efforts and payroll allocation to field locations. This position drives profitability by effectively and efficiently deploying a labor model that supports exceptional customer service levels, operational compliance, and great place to work strategies. This position partners with key departments inside and outside of Retail to facilitate the achievement of organizational goals on an annual basis.

Responsibilities:

This position is the business owner for the Workforce Management software solution suite and supporting direct report team
This position is responsible for workforce planning for all store sites which includes supporting & leading the following functions: labor engineering, payroll management, labor model and workforce reporting
This role will assist the Director, Store Operations in leading the strategy for all tasks and productivity initiatives, including expense budgeting and sales forecasting, working in partnership with Store Operations, Finance, and other Home Office Partners
This position is responsible for the strategy and development of a field training and subject matter expert program to ensure schedule targets are met and compliance is achieved
Works with systems team (IT) and Retail Operations on the management and maintenance of the labor management tool & schedule system
Works with Field Operations and Retail Communications to ensure proper training and usage of the labor management tool & schedule system
Works with field management, field operations, finance, and other partners in the creation of workforce and labor planning best practices
This position helps report and communicate key performance indicators in support of hours’ allocation and utilization, ad-hoc analyses, special projects, and the overall workforce management strategy
As a leader, this person coaches and develops department employees and direct report

Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Skills and Qualifications:

BA/BS or relevant experience required
5-7 years of field store and/or Home Office experience preferred

Home Office Stores Operations experience using progressive schedule tools across multiple store formats required
In Store Operations experience at the Store Manager / District Manager level preferred
Knowledge and experience in the use of statistics/data for budgeting, forecasting, analysis, and reporting
Very strong organizational skills, including the ability to manage multiple tasks and projects simultaneously
Strong verbal and written communication skills; ability to communicate effectively to all levels of management and peers
Strong influencing & leadership competencies – demonstrating the ability to lead, develop and coach people
Collaborative approach, ability to lead and motivate cross-functional groups
Understanding of and/or experience with Services, Safety, and Risk relative to Store Operations
Advanced computer skills required in Microsoft Office catalog
Travel required
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside—we’re all in. Visit llbeancareers.com to learn more.

Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves – because  the uniqueness of each individual makes L.L.Bean better.