Associate Desktop Support Tech

Job Description

We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.

We are currently searching for a Desktop Support Tech to work in our Freeport Order Fulfillment Center.

This important position is responsible for providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, Desktop Support Technicians configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. These professionals generally work in an office environment with other technicians and specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.

Responsibilities:

Builds Skills in maintaining and repairing desktop related equipment
Performs installation and support of desktop operating systems and software
Performs installation and support of desktop computer, printer and peripheral equipment
May configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices
Formats, installs, sets up, maintains, and troubleshoots desktop and laptop computers with and for end users
Troubleshoots and resolves routine problems, escalates complex issues
May require off-shift hours
Maintains asset accuracy utilizing corporate tools
Assist with projects requiring desktop infrastructure support
May be on-call

Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Education Level: 2-Year Associates Degree
Years of Experience: 1+ years

Skills and Qualifications:

Knowledge in data networking, technical infrastructure, desktop operating systems and corporate applications.
Windows & MacOS – operating system experience.
In depth desktop hardware, printer & peripheral knowledge. Microsoft’s Active Directory, SMS, Remote Desktop, & etc.
Service-now Asset Tracking, Problem & Request
Self-learner, takes initiative to stay abreast of technology, product, & procedures. Logical thinker, strong analysis, determination & problem solving skills.
Excellent customer service and phone skills. Detailed oriented, and has good follow through.
Works well in a team environment and collaborates well with others.
A+ Certification desired.
Ability to operate a motor vehicle. Possession of a valid driver’s license and a good driving record.
Ability to lift 50 lbs.
Keyboarding skills.
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside—we’re all in. Visit llbeancareers.com to learn more.

Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves – because  the uniqueness of each individual makes L.L.Bean better.