Datacenter Operations Specialist – Edge Site Operations

Job Description

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Operations Specialist.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Datacenter Operations Specialist, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

Edge Site Operations is the organization responsible for deploying and maintaining collocated facilities globally that provide low latency and reliable connectivity for Microsoft Cloud Services to our customers.  As a Datacenter Operations Specialist, you will be directly responsible for IT and logistics support for a portfolio of edge sites in a metro or region.  You will work closely with a remote team that will be supporting you in deployments and day to day operations at your sites. You will help your team drive and deliver world-class support services across your sites and assist other regions as necessary.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
Responsibilities
As a Datacenter Operations Specialist, your responsibilities include:

Learn, Live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.
Empower a culture of safety and security in global datacenter operations by complying with CO+I’s safety programs and policies and completing compliance knowledge assessments.
Develop positive working relationships with internal teams and external stakeholders.
Have pride and a sense of accountability for the service quality, completeness, and resulting user experience; display accountability and ownership of the datacenter facilities.
As a Datacenter Operations Specialist, your day-to-day work will include:

Support deployment of on-site datacenter physical infrastructure.
Create and manage end-to-end project plans and ensure on time delivery.
Communicate end-to-end project progress with stakeholders and teams.
Perform day to day project check-in and update to manage project delivery and quality.
Prepare, stage, set up, and perform startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails.
Install, replace and troubleshoot cables and hardware.
Complete assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance.
Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
Perform diagnostics and troubleshooting following standard procedures, quickly identify the cause(s) of issues, and replace faulty components with minimal customer and business disruption.
Maintain accurate documentation of incoming and outgoing deliveries.
Perform regular audits of datacenter equipment to ensure inventory controls are met.
Perform tactical management tasks such as prioritizing ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of Inventory and Asset activities in accordance with Microsoft’s internal policies and service level agreements.
Movement of equipment using pallet jacks or other assisted lifting equipment.
Handle and perform destruction of data bearing devices (ex. Hard drives, solid state drives, etc.).
Perform material movement, including shipping/receiving and inventory management.
Perform and execute organization’s safety programs and policies, and compliance knowledge assessments.
Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution.
Gather and provide feedback on lessons learned, best practices, and innovations on process/procedures and tools to improve efficiencies and productivity.
Other:

Embody our culture and values

Qualifications
Required Qualifications:

High School Diploma or equivalent AND 1+ year(s) industry experience OR 2+ years industry experience and college course work.
Preferred Qualifications:

2+ Years’ experience in a 24x7x365 production environment or related experience.
2+ Years’ experience in datacenter processes and tooling or related experience.
Technical College degree or certification in Computer Science, Math, Telecommunications, or equivalent work experience.
Working knowledge of physical IT infrastructures (e.g., Servers, SANs, Networking, etc.).
Knowledge of physical Enterprise-class IT infrastructures.
Basic knowledge of CE infrastructures (e.g. UPS, Generator, AHU, etc.).
Excellent problem-solving skills, analytical capabilities, data analysis and attention to detail.
Ability to effectively prioritize and execute multiple tasks and projects.
Excellent customer service, interpersonal awareness, and verbal and written communication skills.
Ability to function autonomously as your direct manager will be remote.
Experience working directly with customers.
Willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations.
This role is required to be onsite at the Data Center during scheduled work hours.

Data Center Operations Management IC3 – The typical base pay range for this role across the U.S. is USD $76,400 – $154,100 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,700 – $169,200 per year.

Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range above reflects the potential base pay across the U.S. for this role (except as noted below); the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 10 scheduled paid holidays, and up to 80 hours Holistic Health Time Off. Additionally, hourly/non-exempt employees accrue up to 120 hours paid vacation time, and salaried/exempt employees have Discretionary Time Off (DTO).

Our Commitment to Pay Equity
We are committed to the principle of pay equity – paying employees equitably for substantially similar work.  To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. ( https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report )

Understanding Roles at Microsoft​
The top of this page displays the role for which the base pay ranges apply – Data Center Operations Management IC3.
The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity).  The career stage has two parts – the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role – a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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