Cultural Affairs Project Coordinator

Job Description

General Description and Classification Standards

The Cultural Affairs Project Coordinator supports daily operations at the Pearl Cleage and Zaron Burnett Center for Culture & Creativity (PCZB), under the Mayor’s Office of Cultural Affairs (OCA). This is a dynamic role designed for an organized, customer-focused individual passionate about the arts and cultural engagement. The Project Coordinator is instrumental in maintaining operations by providing excellent customer service to visitors and colleagues, managing booking inquiries and processing, and supporting promotional efforts to enhance the visibility and success of the facility.

Key Responsibilities

Customer Service:

· Serve as the first point of contact for visitors and City colleagues, providing a warm and welcoming environment.

· Assist customers with inquiries about facility programs, events, and use of space.

· Address and resolve visitor concerns professionally and efficiently. Booking and Scheduling:

· Coordinate facility bookings, ensuring accurate scheduling and communication with partners.

· Maintain accurate records and facilitate payment details, when required.

· Support clients during events and ensure adherence to facility policies. Operational Support:

· Assist the Facility Administrator with administrative tasks, including tracking facility usage and maintaining records.

· Coordinate with facility staff to ensure spaces are prepared and equipped for scheduled activities.

· Monitor facility supplies and equipment, reporting any maintenance or inventory needs. Promotion and Outreach:

· Support the creation and distribution of marketing materials for programs, events, and rental opportunities.

· Communicate regularly with the OCA’s Social Media Coordinator to maintain the

facility’s social media accounts and update online event calendars.

· Engage with community partners, when instructed, to promote events and foster awareness of the facility.

Other Duties as Assigned:

· Assist with special events, exhibitions, or programs as needed.

· Collaborate with the Facility Administrator and team to improve processes and enhance the visitor experience.

Skills and Competencies:

· Strong interpersonal and communication skills, with a customer-first attitude.

· Highly organized, with excellent attention to detail and time management abilities.

· Proficiency in Microsoft Office Suite; experience with scheduling software and social media platforms is a plus.

· Ability to work independently and collaboratively in a fast-paced environment.

· Ability to self-audit work

· Oracle financial system experience preferred, but not required

Other Requirements:

· Availability to work flexible hours, including evenings and weekends, as needed.

· Physical ability to lift up to 25 pounds and stand for extended periods during events.

QUALIFICATIONS

Education and Experience:

· Bachelor’s degree from an accredited college or university. High school diploma or equivalent will be considered; some college coursework in arts, business, or a related field preferred.

· At least two years of experience in customer service, event coordination, or administrative support.

Licensures and Certifications

Valid driver’s license

The City of Atlanta, Mayor’s Office of Cultural Affairs is an Equal Opportunity Employer committed to fostering diversity and inclusion in the arts.