Senior Communications Manager

Job Description

Full-time
Company Description
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

Impact – The work you do here matters to millions.
Growth – Philadelphia is growing, why not grow with it?
Diversity & Inclusion – Find a career in a place where everyone belongs.
Benefits – We care about your well-being.

Agency Description

The Free Library of Philadelphia (FLP) is one of the largest public library systems in the world. As an important cornerstone of the Philadelphia community, FLP has a mission to advance literacy, guide learning, and inspire curiosity. The long-term vision of the FLP is to build an enlightened community devoted to lifelong learning.

The Office of Children and Families (OCF) aligns the City’s policies, resources, and services for children and families. The vision of the office is to improve outcomes for all of Philadelphia’s children, families, and adults and to reimagine a more inclusive and equitable world where children are safe, families are strong, and communities have access to strong schools, libraries, recreation, and public parks. OCF oversees the Department of Human Services (DHS), Philadelphia Parks & Recreation, and the Free Library of Philadelphia and administers several City-supported programs, including Out-of-School Time, WorkReady, Community Schools, PHLpreK, and Access Centers.
Job Description
The Senior Communications Manager will help develop and manage FLP’s communication/marketing strategy. Key duties will include media relations, copywriting, campaign coordination, and managing patron data collection (surveys, analytics, and other feedback methods). This position will report to FPL’s Communications and Engagement Director.

Essential Functions

Assist the Communication and Engagement Director in the development, implementation, and evaluation of FPL’s communication/marketing strategy.
Manage communication efforts between the Office of Children and Families, Mayor’s Office, and other City departments.
Help coordinate all functions of FPL’s Communication Department.
Help create community awareness of library services through FPL branches & platforms, earned media, and paid campaigns.
Help streamline the flow of communication across all levels of the FPL organizational structure.
Act as a communication liaison with other FPL departments and community groups.
Assist the Communication and Engagement Director with vendor and media relations.
Oversee FPL’s patron recruitment and retention efforts.
Competencies, Knowledge, Skills, and Abilities

Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Some experience managing others in a communication/marketing or PR department setting.
Capable of responding effectively to the concerns and meeting the expectations of internal and external stakeholders.
Strong organizational skills, including ability to handle simultaneous priority projects and meet established deadlines.
Must be able to work extended hours on an as-needed basis.
Ability to problem solve and think creatively to produce results.
Some experience with collecting and analyzing marketing data.
Work-Life

Working hours are generally 37.5 hours per week. Our team is currently hybrid with both virtual and in-office days; however, the position can opt to come in the office each day if desired
Qualifications
Bachelor’s degree required in Communications, Marketing, or related field. Master’s degree a plus.
At least 3-5 years of experience working in library systems, nonprofit, public service, or business organizations.
Experience managing complex organizational systems.
Experience with both digital and traditional communications.
Experience in media relations and building relationships with local members of the press.
Experience managing advertising and marketing campaigns.
Fluency in other languages is not a requirement, but a plus.
Experience with library systems, services and programing is preferred.
Additional Information
TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $75,000 – $85,000

Discover the Perks of Being a City of Philadelphia Employee:

We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Pay off your student loans faster – As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
Enjoy a Free Commute on SEPTA – Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you’re a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
Unlock Tuition Discounts and Scholarships – The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that  are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.