Process & Organizational Redesign Analyst

Job Description

Company Description
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

Impact – The work you do here matters to millions.

Growth – Philadelphia is growing, why not grow with it?

Diversity & Inclusion – Find a career in a place where everyone belongs.

Benefits – We care about your well being

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia – increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description
The Process & Organizational Redesign Analyst will work with the Organizational Change Management (OCM) team on the OPAL project to identify opportunities for process improvement and organizational redesign for the OPAL ERP and DW/BI project. The Analyst will also help to develop, document, and implement process improvements and organizational changes aligned with OPAL OCM initiatives.

The Process & Organizational Redesign Analyst will define and document business processes and assist the OPAL project team to identify areas for potential improvement. The analyst will ensure processes are aligned with organizational objectives and guidelines, and they will meet with stakeholders across the organization to ensure that the revised business processes will meet the needs of end users and other stakeholders.

Process and organizational redesign analysts also ensure that processes are aligned with organizational objectives and guidelines. They prepare documentation, develop recommendations and track progress as business processes are revised and developed.

This is a permanent exempt position that will move to maintenance and support after the project is complete (in 3-4 years).

Throughout the OPAL ERP and DW/BI project, the Process & Organizational Redesign Analyst will:

Define, document, assess and evaluate the business processes of City departments.
Work with Organizational Change Management team to support users as they transition to new ERP software.
Identify areas for potential improvement in light of the new ERP system that will be deployed.
Ensure processes are aligned with organizational objectives and guidelines.
Meet with stakeholders across the organization to gather research and develop processes that are aligned with stakeholder needs.
Conduct observations to ascertain the equipment, methods and personnel needed for effective processes.
Gather information through process mapping, flow-charting, and workshops.
Monitor process performance; and
Provide reports.
Competencies, Knowledge, Skills and Abilities

Ability to keep data confidential.
Strong problem solving and analytic skillsets.
Ability to use software tools to document business process flows.
Experience with Workday is highly desired.
Strong verbal and written communication skills with ability to create user and project security documentation and procedures, clearly and concisely.
Strong meeting facilitation and interviewing skills.
Meeting presentation skills.
Ability to work well with individuals at all levels within and outside the organization; and
Experience creating process redesign content.
Qualifications
Completion of a bachelor’s or master’s degree in accounting, finance, operations management, IT, business administration, education or a related field or equivalent experience;
3-7 years of professional experience with change management and organizational redesign; and
Experience with implementing ERP and/or DW/BI solutions strongly preferred.
Additional Information
Salary range: Not to Exceed $90,000

Did you know?

We are a Public Service Loan Forgiveness Program qualified employer.
25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
We offer Comprehensive health coverage for employees and their eligible dependents.
Our wellness program offers eligibility into the discounted medical plan.
Employees receive paid vacation, sick leave, and holidays.
Generous retirement savings options are available.
*The successful candidate must be a city of Philadelphia resident within six months of hire

Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx.