Business Retention Manager

Job Description

Company Description
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

Impact – The work you do here matters to millions.
Growth – Philadelphia is growing, why not grow with it?
Diversity & Inclusion – Find a career in a place where everyone belongs.
Benefits – We care about your well-being.

Agency Description

The Department of Commerce works with organizations, large and small, to make the city an attractive place to do business. Commerce has staff across several divisions, and our staff is united to make our city a great place to live and work.
Job Description
Work-Life

Working hours are generally 37.5 hours per week.  Our team is currently hybrid with both virtual and 3 in-office days, however, the position can opt to come in the office each day if desired. As of the Posting Date

Position Summary

The manager for Business Development, Retention is a support role within the Philadelphia Department of Commerce to increase capacity for strategic planning, analysis, and project management to various assignments with oversight from the Senior Director of Business Development.

Suitable candidates should possess a broad skill set in areas of economic development, research, and public policy as it relates to business attraction and retention strategies.

Essential Functions

• Support the creation of a multi-year retention plan via engagement with the local business community and stakeholders.

• Provide support to the Business Development Directors to support a pipeline of retention leads and priorities.

• Provide research, and analytical lens on industry activities to retain key businesses within the city.

• Preparation of presentations to targeted businesses.

• Actively managing information in the Commerce data management system (Quickbase).

• Manager must acquire a full understanding of business incentives, programs, and policies on a local, state, and federal level; the manager will assist with city incentives (Quality Job Program)

• Respond to and assist businesses in a timely manner.

• Develop and cultivate relationships with key stakeholders.

Competencies, Knowledge, Skills and Abilities

• Diplomacy and ability to facilitate conflict resolution

• Relationship oriented

• Organized and a self–starter; engage in outreach efforts on behalf of Commerce.

• Microsoft Office and design proficiency
Qualifications
Qualifications (Education and Experience)

• Experience with CRM’s preferred

• 3+ years of experience in public sector economic development.

• Bachelor’s degree in business, finance, urban studies, or related field, preferred.

• Experience working in fast paced and diverse environments
Additional Information
TO APPLY: Interested candidates must submit a cover letter, writing sample, references and a resume.

Salary: $60,000

Did you know?

We are a Public Service Loan Forgiveness Program qualified employer
25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hire

Please note that effective September 1, 2021 the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.