Business Manager II

Job Description

General Description and Classification Standards:

The Department of Public Works (DPW) G24 Business Manager II will serve as key strategy and knowledge leader for the department.  This is a high level tactical and analytical position reporting to the DPW Director or Deputy Commissioner.  Responsibilities include but are not limited to team management, technical project management, technology onboarding, contribution to department-wide reporting and analytics, knowledge-based management, training, operational outreach, and process improvement.  Additionally, this is a tactical position that drives meaningful progress executing tangible results on departmental initiatives related to SMART City actionable technologies that make DPW services more streamlined, innovative, and efficient.

Essential Duties & Responsibilities: These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned:

Provides for management of project teams, managers, coordinators, and key departmental resources.
Produces reports and dashboards summarizing data based on complex analysis.  Understands sources of data may be enterprise systems, complex spreadsheets, databases, etc. requiring specialized expertise or training.
Assists the department by performing tasks in the areas of employee engagement, team building, data analytics, project management, quality assurance, performance reporting, operations management, and departmental operations.
Directs the activities of the business unit by providing leadership to manage and motivate staff as well as encourage team approach.  Interprets, directs, and implements goals and objectives.
Develops, establishes, implements, and manages operational policies and procedures.
Creates operating plans, forecasts, and business reports. Reviews assigned operating records and/or databases for quality.  Establishes internal processes, interprets, and applies organizational policies.
Embraces Innovation by identifying processes or reporting functions that do not provide the necessary level of completeness, detail, or accuracy.
Generates reports, presentations, graphics, forms, and other documents to demonstrate information flow and project results.  Designs custom reports and data dashboards for projects and standard report formats for organizational needs.
Directs and reviews the work of staff and provides support in overall functions. Delegates and assigns responsibilities to supervisors and managers when necessary. Plans, assigns, and coordinates staff work activities.
Identifies staff skill levels and encourages staff development through training. Analyzes the department for future staffing needs and makes recommendations.
Manages record keeping and documentation.  Establishes work methods, timetables, performance standards, etc.
Leadership Expectations Typically has management and/or skills development responsibilities. Routinely provides work group leadership, guidance, and/or training to less experienced staff.

Knowledge, Skills & Abilities

Knowledge of principles and processes for providing customer and personal service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction; adaptability to change.
Composes and prepares routine and complex correspondence, reports principles and methods including marketing and other documents Skills.
Strong managerial discipline.
Time management of self and others; using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Listening and communicating exceptionally to effectively convey information verbally, and in writing.
Analytical thinking with demonstrated talent for identifying, improving, and streamlining complex work processes.
Ability to work independently and be proactive in developing and improving administrative functions.
Schedule activities, meetings and/or events; routinely gather, and collate data – Analyze data utilizing a variety of complex processes.
Develop and maintain positive working relationships and provide clear and concise direction.
Excellent customer engagement skills.
Supervision Received – Works under very general supervision; may work independently with responsibility for an assigned function or program.

QUALIFICATIONS
Minimum Qualifications – Education and Experience:

Bachelor’s degree in business or technology related field. Equivalent experience (5-8yrs) and associated training and certifications can serve as a valid substitute.
Minimum of 5 years’ experience with Information Systems, analyzing and redesigning business processes, and providing business requirements to technical teams.
Technologically advanced skills in Microsoft Office Suite (Outlook, Teams, Excel, PPT, Word, Access etc.) Visio, PowerBI, and SharePoint.
Nice to Have – Noted as a Plus:

Master’s degree in business or technology related field.  Advanced degrees in relevant areas are welcomed such as MA, MS, MBA, MPA, etc.
Extensive Knowledge:  Microsoft Office Suite, Messaging Platforms, Active Directory and Group Policy Objects.
Extensive Knowledge of Software Systems—Rubicon, ServiceNow, PowerBI, Hansen, Accela, enQuesta, Maximo, and Samsara.
Licensures and Certifications Desired but not required:

Six Sigma (White, Yellow, Green, or Black Belt)

Project Management Professional

Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.