AAA Tag & Title Clerk (In-Store Customer Service and Sales)
Job Description
Become part of AAA’s established & trusted brand! We’ve been serving our members for over 100 years
No Sundays – 37.5 hour work week
Bi-Weekly Pay – Plus a Monthly Incentive Plan based on your individual performance
Over 3 weeks of paid time accrued during the first year
Complimentary AAA Premier level membership
What we can offer you:
Convenient Store Hours: Monday – Friday, 8AM to 6PM, and Saturday, 8AM to 3PM
An hourly rate starting at $16.00/hr. depending on experience and location
Medical, Dental, Vision and Prescription coverage
8 Paid Holidays
Paid time off to volunteer
Tuition reimbursement
401(K) plan with company match up to 7%
The primary duties of the Tag & Title Clerk are:
Process driver’s license and vehicle registration applications
Provide advice and answer questions on licensing and registration policies and procedures
Consistently up-sell/cross-sell AAA products including new memberships, credit cards, and insurance referrals
Answer incoming overflow calls for Roadside Assistance during high call volumes
Minimum Qualifications:
Have a high school diploma/GED
Previous experience in tag and title work is preferred
Minimum of one (1) year of sales/customer service experience
Have effective communication skills both written and oral
Proficient computer skills including the ability to multitask in several websites and programs
Working knowledge of Motor Vehicle Title system preferred
Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment
Must maintain a satisfactory criminal history, as well as meet all state-specific legal requirements for this job.
Ability to successfully complete all required training workshops provided for Title Service Agents.
For Pennsylvania employees:
Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization.
Ability to successfully complete the Basic Agent Services Training course within one year month of hire.
Ability to successfully complete the Advance Agent Services Training course every two (2) years.
AAA Club Alliance (ACA) is an equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Customer Service
A Note to Applicants:
Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in 13 states including CT, DE, IN, KS, KY, MD, NJ, OH, OK, PA, SD, VA, Washington D.C., and WV.
